Terms and Conditions

These site terms govern your access to and use of the 7 Melons Casino website, your player account, the games, promotions, and related services. By registering, logging in, depositing funds, or otherwise using the platform, you agree to these conditions of use. This page explains the main rules, rights, and responsibilities that apply when you play with 7 Melons Casino.

If you would like an overview of our site and services, see our review.

Who may use the platform

7 Melons Casino is intended for adults only. You must be at least the legal gambling age in the jurisdiction where you are located to register and play. It is your responsibility to confirm that online gambling is lawful where you are located before you create an account or place a wager.

We may restrict access in certain countries or regions, and not all games, payment methods, or promotions will be available everywhere. If you are located in a region where our services are not permitted, you must not use the site.

Account registration

You must register your account using accurate and current information. Accounts must be created and used in the player’s real name, and you may only hold the number of accounts permitted by the operator. Duplicate, shared, or false accounts are not allowed.

We may suspend or close accounts where registration information is incomplete, inaccurate, or appears fraudulent. If you change your name, address, or payment details, update your account promptly.

Identity checks and verification

To comply with legal and regulatory obligations, we may ask you to verify your identity, age, address, or payment method ownership. Typical requests include government-issued identification, proof of address, and documentation showing the source of funds or ownership of a payment method.

Verification requests are routine. Until verification is completed, we may limit certain account features, including deposits, withdrawals, or play. Providing requested documents promptly helps avoid unnecessary delays.

Use of the player account

You are responsible for maintaining the confidentiality of your username and password, and for all activity that occurs under your account. Do not share login details, lend your account to another person, or use someone else’s account.

Accounts are personal and non-transferable. If you suspect unauthorized access, contact support immediately at 7melons-bern@playersupport.ch so we can protect your account.

Deposits, withdrawals, and balances

Accepted payment methods may include Maestro, MasterCard, PaySafeCard, and Visa. Balances may be maintained in Australian dollars, Canadian dollars, euros, British pounds, New Zealand dollars, Swedish krona, or United States dollars, depending on availability.

Processing times, minimum and maximum limits, fees, and the availability of specific payment methods can vary by jurisdiction and provider. Withdrawal requests may be subject to additional verification and review before approval. We may apply reasonable checks designed to prevent fraud, money laundering, or other misuse prior to processing payments.

If you make a withdrawal before meeting any applicable wagering requirements tied to bonus funds, bonus funds may be forfeited in accordance with the relevant bonus terms.

Bonuses and promotions

Bonuses, free spins, cashback, and other promotional offers are subject to specific bonus terms in addition to these site terms. Those bonus terms may set out:

• eligibility requirements,
• wagering requirements,
• time limits,
• game restrictions and weightings,
• maximum conversion or withdrawal rules,
• any required bonus codes or opt-in steps.

Promotional offers may require a minimum deposit, and certain bonus funds may be non-transferable or separate from real money balances. No bonus is a guarantee of winnings. Always review the full bonus terms before participating.

For details on current offers and full bonus conditions, see our Bonus Terms at /bonus-terms.

Game availability and service access

We aim to provide access to a wide selection of slots, table games, video poker, and live dealer titles from our software partners, including Microgaming. Game availability may vary by location, device, and supplier licensing, and particular titles or features may be limited or unavailable at times.

Games, features, and promotions may be added, removed, suspended, or modified without prior notice for operational, regulatory, or technical reasons. Scheduled maintenance, provider updates, or technical issues can affect availability.

Fair play and prohibited behavior

You must use the platform lawfully and in good faith. Prohibited activities include, but are not limited to:

• attempting to manipulate games, outcomes, or systems,
• using bots, scripts, or other unauthorized software,
• colluding with other players or engaging in fraudulent conduct,
• using false information or false identities,
• abusing chargebacks or reversing legitimate transactions,
• exploiting bonus or pricing errors.

We expect players to act honestly and responsibly. Breaches of fair play may lead to account restrictions, forfeiture of winnings, and closure of accounts.

Restricted conduct and operator rights

Where we reasonably believe that account rules, verification procedures, or these site terms have been breached, we may take actions including refusing service, limiting access, suspending bonuses, withholding or freezing funds pending investigation, or closing accounts.

Any restrictive action will be proportionate, and we will try to explain the reason where practical. We will follow applicable laws and regulatory obligations when acting on suspicious activity or compliance concerns.

Errors, mistakes, and technical issues

Occasionally, system errors, incorrect displays, game malfunctions, or mistaken bonus credits may occur. We reserve the right to correct obvious errors and to take reasonable steps to resolve the consequences of technical mistakes.

If an error affects a balance, bet, or payout, we will investigate and, when appropriate, correct the error. In some cases, bets or transactions may be voided. We will handle disputes fairly and disclose necessary information as permitted by applicable rules.

Responsible gaming and player protection

Gambling should be entertainment, not income. If you choose to play, do so within your means. 7 Melons Casino provides tools to help you manage play, which may include deposit limits, session limits, loss limits, and self-exclusion options.

If you feel your gambling is becoming a problem, stop playing and contact support or a qualified gambling support organization in your area. For more on how we support safe play, see our Responsible Gaming page at /responsible-gaming.

Intellectual property

All site content, branding, text, graphics, software, and original materials on the platform are owned by 7 Melons Casino or licensed to us. You may not copy, reproduce, republish, distribute, or commercially exploit content without our express written permission.

Personal screenshots or other non-commercial uses may be allowed only to the extent that they do not infringe third-party rights or applicable law.

Third-party providers and linked services

Some games, payment services, and technical infrastructure are provided by third parties. Those services may be subject to their own terms and availability, and we are not responsible for third-party failures or interruptions.

The platform may contain links to third-party sites. Links are provided for convenience only; we do not endorse and are not responsible for the content or practices of those sites.

Limitation of liability

To the fullest extent permitted by applicable law, 7 Melons Casino is not liable for losses, damages, or costs arising from interruptions, technical failures, unsupported devices, third-party service failures, user error, or events beyond our reasonable control. This includes losses resulting from misuse of the platform, delays in payment processing, or temporary unavailability of games.

This limitation does not seek to exclude legal rights that cannot be excluded under applicable law.

No guarantees

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability, or error-free operation. Scheduled maintenance, supplier updates, or other interventions may affect service.

Changes to these terms

We may update these site terms from time to time. The latest version published on this page takes effect on the date it is posted, unless otherwise stated. By continuing to use the platform after changes are posted, you accept the updated terms. Check this page periodically to stay informed.

Related policies

Other important policies apply when you use the site. Please review our Privacy Policy, Bonus Terms, Anti-Money Laundering and KYC policy, and Cookie Policy for additional details and requirements:

• Privacy Policy — /privacy-policy
• Bonus Terms — /bonus-terms
• Anti-Money Laundering and KYC policy — /aml-kyc
• Cookie Policy — /cookie-policy

Each of these pages explains rights and obligations that work together with the site terms.

Contact information

If you have questions about these conditions of use or about your account, contact our support team at 7melons-bern@playersupport.ch. We aim to respond promptly and will guide you through verification or policy questions as needed.

These terms are intended to create clear, fair expectations for using 7 Melons Casino. Continued use of the site and services indicates acceptance of these rules and your agreement to act in accordance with them.