FAQ

Creating an account at 7 Melons Casino is quick and easy. Visit the casino's website and click on the 'Register' or 'Sign Up' button located at the top of the page. You'll need to provide some basic personal information including your name, email address, date of birth, and physical address. You'll also create login credentials with a username and password. Make sure all information is accurate, as this will be verified during the KYC process later. After completing the registration form, you'll need to verify your email address by clicking on the link sent to your inbox. Once verified, your account will be active and ready for you to make your first deposit and claim your welcome bonus.

7 Melons Casino offers a generous welcome package for new players that includes a 100% match bonus on your first deposit up to CHF 1,007. This means if you deposit $100, you'll receive an additional $100 in bonus funds, giving you $200 to play with. The welcome package also includes a series of deposit bonuses: 100% up to CHF 300 on your first deposit, 100% up to CHF 200 on your second deposit, 100% up to CHF 200 on your third deposit, and 100% up to CHF 200 on your fourth deposit. Additionally, new players receive 50 Free Spins on Book of Ra Deluxe with zero wagering requirements, meaning any winnings can be withdrawn immediately. As a nice bonus, new customers also receive 2,500 loyalty points to kickstart their journey in the casino's rewards program.

Yes, 7 Melons Casino offers a no deposit bonus that doesn't require a specific bonus code. New players automatically receive 50 Free Spins on Book of Ra Deluxe upon account creation, with no deposit required. What makes this offer particularly attractive is that these free spins come with zero wagering requirements, meaning any winnings can be withdrawn immediately. Additionally, the casino occasionally offers a verification bonus of 50 Free Spins on Wild Scarabs after you complete your account verification. For birthday celebrations, players may receive 25 Free Spins on Agent Jane Blonde Returns as a no deposit birthday bonus. While some promotions may occasionally require the bonus code 'ANALYZER' for a 100% match up to CHF300, most of the no deposit offers are automatically credited to your account after meeting the specified conditions. Always check the promotions page for the latest no deposit offers and any required codes.

7 Melons Casino offers a variety of secure payment methods to accommodate players from different regions. For deposits and withdrawals, you can use major credit cards including Visa, Visa Electron, MasterCard, and Maestro. The casino also accepts PaySafeCard for those who prefer prepaid payment solutions. All transactions are processed securely using industry-standard encryption technology to protect your financial information. The casino supports multiple currencies including USD, EUR, GBP, CAD, AUD, NZD, and SEK, allowing you to play in your preferred currency. Deposit limits vary by payment method but typically start at $10-$20. Most deposits are processed instantly, allowing you to start playing right away. For withdrawals, processing times vary by method, with e-wallets typically being fastest (24-48 hours) and credit card/bank transfers taking 3-5 business days.

Wagering requirements at 7 Melons Casino determine how many times you need to play through bonus funds before you can withdraw any associated winnings. For most bonuses, the standard wagering requirement is 35x the bonus amount. For example, if you receive a $100 bonus, you'll need to place bets totaling $3,500 before withdrawing any winnings from that bonus. It's important to note that not all games contribute equally to meeting these requirements. Slots typically contribute 100% of your wager, while table games like blackjack and roulette may only contribute 10-20%. Video poker and certain specialty games may contribute at varying rates. Some promotions at 7 Melons come with zero wagering requirements, such as their 50 Free Spins on Book of Ra Deluxe for new players and the Sunday Game of the Week free spins. Always check the specific terms for each promotion, as wagering requirements and game contributions may vary. Bonus funds usually expire after 30 days, so be sure to meet the requirements within that timeframe.

Yes, 7 Melons Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. The mobile platform works seamlessly on both iOS and Android devices without requiring any app downloads. The mobile version of 7 Melons features a responsive design that automatically adjusts to your screen size, providing an optimal gaming experience whether you're using a phone or tablet. Most games in their library are developed with HTML5 technology, ensuring smooth performance and high-quality graphics on mobile devices. All core functions available on the desktop site are also accessible on mobile, including account registration, deposits and withdrawals, claiming bonuses, and contacting customer support. The mobile platform also supports live dealer games, allowing you to enjoy real-time gaming on the go. Players can simply navigate to the 7 Melons website using their mobile browser to access the full range of games and features.

7 Melons Casino primarily features games from Microgaming's Apricot platform, one of the industry's most respected game developers known for high-quality titles with engaging features and reliable performance. The game selection includes a diverse range of options to suit different player preferences. Slots make up the largest portion of the library, with popular titles including Book of Ra Deluxe, Wild Scarabs, and Agent Jane Blonde Returns. Players can enjoy classic 3-reel slots, modern video slots with multiple paylines, and progressive jackpot games offering potentially life-changing prizes. Table game enthusiasts will find multiple variations of blackjack, roulette, baccarat, and poker. The casino also offers video poker options for those who enjoy this hybrid game. Live dealer games are available for players seeking an authentic casino experience, with real dealers streaming in real-time. Additionally, specialty games like scratch cards and instant win titles provide quick gaming sessions with immediate results. The game library is regularly updated with new releases to keep the selection fresh and exciting.

The verification (KYC) process at 7 Melons Casino is a standard security procedure required by gambling regulations to confirm your identity and prevent fraud. You'll typically need to complete verification before making your first withdrawal or when your cumulative deposits reach a certain threshold. To complete the KYC process, you'll need to submit documents that verify your identity, address, and payment methods. For identity verification, a valid government-issued photo ID (passport, driver's license, or national ID card) is required. For address verification, you'll need to provide a recent utility bill, bank statement, or official government letter (dated within the last 3 months). If you've deposited using a credit/debit card, you may need to provide a photo of the card (with middle digits hidden for security). Simply scan or take clear photos of these documents and upload them through your account portal or email them to support. The verification team typically processes documents within 24-48 hours, and you'll receive confirmation once approved. As a bonus, 7 Melons offers 50 Free Spins on Wild Scarabs as a verification bonus after completing this process.

If you encounter technical issues while playing at 7 Melons Casino, there are several troubleshooting steps you can take before contacting support. First, try refreshing your browser or restarting the game. This simple step often resolves minor glitches. Ensure your internet connection is stable, as connectivity issues can interrupt gameplay. Try clearing your browser cache and cookies, as accumulated data can sometimes cause performance problems. If you're playing on mobile, check that your device meets the minimum system requirements and that you have enough free storage space. For persistent issues, try using a different browser or device to determine if the problem is device-specific. If none of these steps resolve the issue, contact 7 Melons customer support via email at 7melons-bern@playersupport.ch. When reporting technical issues, provide specific details including the game name, the exact problem you're experiencing, the device and browser you're using, and any error messages displayed. Screenshots or screen recordings can be particularly helpful for the support team to diagnose the issue. The casino's technical team will work to resolve the problem as quickly as possible.

7 Melons Casino is committed to promoting responsible gambling and offers several tools to help players maintain control over their gaming activities. Deposit limits allow you to set daily, weekly, or monthly caps on how much you can deposit into your account, helping you manage your budget effectively. Session time limits let you control how long you play in a single session, with notifications when you approach your set time. Loss limits can be established to restrict how much you can lose within a specified period, adding another layer of financial protection. The casino also offers a self-assessment test to help you evaluate your gambling habits and determine if they remain healthy. If you need a break from gambling, you can use the time-out feature to temporarily suspend your account for a period ranging from 24 hours to several weeks. For more serious concerns, 7 Melons provides a self-exclusion option that completely blocks access to your account for six months or longer. The casino also provides information about and links to professional gambling addiction support organizations that offer confidential help and counseling.

7 Melons Casino employs industry-leading security measures to protect your personal and financial information. The site uses advanced SSL (Secure Socket Layer) encryption technology, the same level of security used by major financial institutions, to ensure that all data transmitted between your device and the casino's servers remains private and secure. The casino follows strict data protection policies compliant with international privacy standards, storing your information on secure servers protected by sophisticated firewall systems. For financial transactions, 7 Melons partners only with trusted payment providers that maintain their own rigorous security protocols. The casino's verification (KYC) process, while sometimes seen as inconvenient, actually adds an additional layer of security by preventing unauthorized access to your account and funds. Regular security audits are conducted by independent third parties to identify and address any potential vulnerabilities in the system. The casino's privacy policy clearly outlines how your information is collected, used, and protected, with a commitment to never selling your personal data to third parties. If you ever notice suspicious activity on your account, the security team is available to investigate and resolve the issue promptly.

7 Melons Casino rewards loyal players through a comprehensive multi-tier loyalty program. New customers automatically receive 2,500 loyalty points upon registration to kickstart their journey. As you play real money games, you'll earn additional loyalty points, with the rate depending on the game type and amount wagered. The program features six progressive levels: Bronze, Silver, Gold, Platinum, Diamond, and the exclusive Prive tier. As you accumulate points and advance through these levels, you'll unlock increasingly valuable perks and benefits. These rewards may include faster withdrawal processing, higher deposit and betting limits, personalized bonuses, dedicated VIP managers, and exclusive promotions not available to regular players. One of the most attractive features of the loyalty program is the ability to convert your accumulated points into cash credits that can be used for gameplay or withdrawn (subject to any applicable terms). The conversion rate improves as you climb to higher loyalty tiers, making your play more rewarding. Your loyalty status is reviewed regularly, typically monthly, based on your activity level. To maintain a higher tier, you'll need to continue earning a specified number of points each month. The casino may also offer special point multiplication promotions during certain periods, allowing you to earn points at an accelerated rate.

7 Melons Casino offers customer support primarily through email. You can reach their support team at 7melons-bern@playersupport.ch for any questions, concerns, or assistance you might need. The support team typically responds within 24 hours, though complex issues may require additional time for resolution. When contacting support, it's helpful to provide relevant details about your query, including your username (never share your password), the specific issue you're experiencing, and any error messages you've encountered. If your question relates to a specific game or transaction, including that information will help the support team assist you more efficiently. While the casino currently doesn't offer live chat or phone support, their email support is comprehensive and handles all types of inquiries including account issues, bonus questions, deposit and withdrawal assistance, technical problems, and responsible gambling support. The casino also maintains an extensive FAQ section on their website that addresses many common questions and may provide immediate answers to your queries. For players who prefer self-service options, the website includes detailed guides on account management, banking procedures, and game rules that can be accessed at any time.